Module 1: Overview of ServiceNow

• What is ServiceNow?
• Understanding ServiceNow UI
• Application Navigator
• Configuration Process
• Features & Objectives of ServiceNow

Module – 2 Understanding Groups, Users, Roles & Tables

• Create Users
• Build Groups & Roles
• Add users to the groups.
• Add users and groups to the role.
• Overview of Assignment Rule
• Where to use the Assignment Rule?
• Creating Assignment Rule
• Create Tables (Row and Column) 
• Add Data to the Tables
• Table Configuration

Module – 3 Concepts of Forms, Lists, View, & Filters

• List & Forms
• Concepts of Filters
• Configuring Filters
• Build and Apply Filters
• Creating the View
• Configure the list view & form view.
• Overview of Plugins

Module – 4 Handling Service Catalogs

• Overview and Development of Knowledge Management 
• Catalogs and their types
• Record Producers 
• Concepts of Order Guides
• Attaching Knowledge Article to the Catalog

Module – 5 Concepts of Data Import

• Import Set Overview 
• Understanding Transform map
• Examples: Import set & Transform map
• Concepts of CI-Configuration Item 

Module – 6 Overview of Update-Set 

• Update-Set Overview and Its Functionality
• Update-set Creation & Uses 
• Update Set XML – Importing and Exporting 
• Overview of Development or Scripting
• Introduction to Client-Side 

Module – 7 Concepts of Workflow and Reports

• Catalog workflow
• SLA Definition and uses in Catalog/other tables
• Creating Report in ServiceNow

Module – 8 Introduction to Business Rule 

• Overview of Server-Side 
• Concepts of Business Rule
• Types & Coding Discussion:-
• 1. Before
• 2. After
• 3. Asyc
• 4. Display
• Coding Queries & Examples

Module – 9 Understanding Server-Side API

• Overview of Server-Side API (Glide-System API).
• 1. GlideRecord
• 2. Query-Conditions
• 3. Encoded Query
• 4. GlideDateTime ()
• Coding Queries & Examples

Module – 10 ServiceNow Policies

• Concepts of UI Policy & Data Policy
• About Client Script
• 1. Onload
• 2. OnSubmit
• 3. OnChange
• 4. OnCellEdit
• Introduction to Coding on Client-Side Scripting
• Client-side API used in Coding (GlideForm (g_form)

Module – 11 Overview of Glide Objects

• Concepts of Glide Ajax
• Notifications
• Create Notification (email)
• Developing Notifications Using Events
• Dictionary Override

Module – 12 Concepts of REST & SOAP API

• Doubt Clearing Session
• REST and Soap API Intro
• Table API

Module – 13 Understand ACL-Access Control List

• Introduction to ACL
• 1. Read – Read Access to the field level on the form
• 2. Write – Write or Edit Access
• 3. Create – Create the ACL
• Schedule Job

Module – 14 About Table API and Integration of Tool

• Table API Example (using HTTP Methods)
• POST
• Get
• Update etc.
• Integration via third-party tools like Postman
• Via Postman (get and post) method Demonstration

Module 15 Understand Email Properties

• Inbound and Outbound Email
• Email Properties
• Email logs
• Mid-server(s)
• Debugging of code over-view Intro

Module – 16 Overview of Scripting 

• Overview of Scripted Rest API 
• Scripted REST API Usage